Influence of Leadership Styles on Quality Health Service Delivery at Mnazi Mmoja Hospital Zanzibar

Abstract

The aim of the study was to assess the influence of transformational, transactional and democratic leadership styles on quality health service delivery at Mnazi Mmoja Hospital, Zanzibar. Bearing the importance of quality health service there is no doubt that leadership style could be integral in offering quality health service. Despite the efforts done to improve health service delivery, Zanzibar has not optimally achieved quality health service delivery. The study used transformational, transactional and democratic leadership styles to assess their influence on quality health service delivery. Cross-sectional research design which involved quantitative research approach was used. The quantitative analysis included mean, standard deviation and multiple linear regressions. A sample size of 317 was determined using stratified Sampling method. Multifactor Leadership Questionnaire, (MLQ) was used to collect data. The results found that transformational, transactional and democratic leadership styles impacted quality of health service delivery with 37.3%, 25.7% and 21.8% respectively. The study recommended the management of Mnazi Mmoja to put effort in practicing all aspects of transformational, transactional and democratic leadership styles in order to enhance delivery of quality health services.