Influence of intra- and inter-organizational relationships on CSR and their impact on a hospital’s financial performance

Abstract

The purpose of this study is to investigate the causal combinations of intra and inter-organisational relationships on corporate social responsibility (CSR) and their impact on hospitals' financial performance based on the knowledge-based view (KBV) and relational view (RV). The KBV provides a useful avenue to understand the RV in terms of knowledge acquired from a hospital's network of stakeholders. The KBV and RV contribute to the analysis of CSR by offering important insights into valuable knowledge acquisition from a wide range of stakeholders. Based on hospitals listed in the SET, our findings from fsQCA shows that a hospital's CSR engagement and financial performance does not necessarily depend on the presence or absence of any particular condition. This study contributes to the healthcare management and CSR literature by using the knowledge-based and relational theories as a theoretical lens to study the intra and inter-hospital relationships and the critical role of CSR practices.