Influence of human resource management practices on the organisational commitment with specific reference to selected hotels in Chennai

Abstract

This study investigates the influence of human resource management (HRM) practices on the organisational commitment in hospitality industry. The study hypothesises that HRM practices (employee motivation, rewards and awards, grievance handling, employee engagement, performance appraisal and training and development) will be positively related to commitment to organisation and career. The study was conducted with randomly selected employees (300 numbers) of leading hotels in Chennai, Tamilnadu. The statistical results of the data collected from the employees of hotels reveal that majority of the six HRM practices have direct positive and significant relationships with commitment to organisation and career. The employees of the hotels felt that 'grievance handling' function of HRM practices has to be given more importance and 'performance appraisal system' has to be more effective in a manner to motivate employees to perform better.