Abstract
Social demands in our world today and pressures from employees have posed a challenging dilemma among employers. The employers have had to adopt strategies that will meet the needs of the employers in order to make sure that they retain the best talents while at the same time provide a work life balance thus ensuring a win-win situation for all parties. Lack of providing work life balances have led to metal ill health related disease, absenteeism to deal with family issues and finally loss of best talent to the competitors especially when they have favorable work life balance practices. The study therefore sought to establish the influence of family support practices on employee productivity Safaricom limited in Kenya. The study adopted spillover theory. The study adopted a descriptive survey with target population of 4972 employees of Safaricom limited Kenya. A sample size of 370 employees of the target population was considered using stratified sampling method. Quantitative data that resulted from this process was analyzed with help of SPSS version 21 and descriptive statistics such as frequencies, mean, percentages and standard deviation. From the findings, family support services significantly influence employee productivity at r=.598 p<0.005. Additionally, the findings concur with the theoretical foundation of the study that adoption of family support services spills over to the attitude and the motivation of the employees which results to increased productivity.
 
 JEL: J10; J24
Highlights
Business and entities all over the world have had to adopt changes in their operations in a bid to thrive in a competitive world and in meeting the needs of their employees because a happy employee is a productive employee
The study sought to establish the level of agreement relating to statements on influence of family support services on employee productivity at Safaricom limited
The study established that the respondents agreed to a great extent that having control over my working environment lowers stress and related ill health shown by a mean of 4.20, Spending more time at work and less with family result in work decline shown by a mean of 3.75 and we have a wellness facility such as gym at our work shown by a mean of 3.55
Summary
Business and entities all over the world have had to adopt changes in their operations in a bid to thrive in a competitive world and in meeting the needs of their employees because a happy employee is a productive employee. In order to achieve this, entities have adopted work life balance strategies that will ensure that their entities perform well and at the same time they retain their employees and provide a conducive environment that will allow them to be productive. Support service is an aspect of work life balance that entails going beyond the normal requirements of the family and medical leave and extends to adopting strategies that guard the emotional being of the employees through provision of wellness programs such as the gym, or psychological needs, organizational support that empowers the employees to control their working environment through availing family friendly arrangements. Support services creates an equilibrium between work and family, by addressing out negative or overwhelming matters that would spill over to work and affect the productivity of the employee by decline. Spending more hours at work and less with their families, their health and performance at work, result in a decline (Okeke, 2011)
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