Influence of Ethically-Minded Consumer Behavior, Digital Citizenship, and Retailers’ Green Positioning on the Effectiveness of Store Flyer Sales Promotions (Paper vs. Digital)

Abstract

This study evaluates the impact of sales promotions that are featured in store flyers distributed by prominent retailers and their capacity to attract consumers to their establishments. A distinctive conceptual framework is introduced that scrutinizes the influence of ethically-minded consumer behavior, digital citizenship/literacy, and a retailer’s orientation toward environmental sustainability and explicit ecological concerns. A quasi-experimental design was used to formulate four distinct scenarios from a possible set of eight, stemming from the combinations of three variables: 2 Retailer Positioning (green vs. without explicit ecological claims) × 2 Flyer Mediums (paper vs. digital) × 2 Discount Levels (5% discount vs. 30% discount). Through an online survey, a sample of 269 responses was garnered to gauge consumer reactions to these store flyers, evaluating their attitudes and receptiveness. The findings suggest that attitudes toward paper flyers were more favorable when presented by non-green retailers compared to their green counterparts. This can be attributed to a perceived inconsistency between a green brand positioning and the use of paper flyers. Furthermore, the propensity to transition to digital flyers was notably stronger for green retailers compared to non-green retailers, but this inclination was most pronounced when higher discounts were offered.