Influence of Employee Welfare Services on Performance of Police Officers in Kenya: A Case of National Police Service in Mombasa County Kenya

Abstract

Purpose: This research focused on the main problem which influenced police performance as a result of the employees’ welfare services. Some of these welfare services include decent housing, and working conditions. The research had an objective of first finding out the influence of housing on police officers’ performance. Secondly, to determine the influence of housing on police officers’ performance. Thirdly, to figure out the extent to which field equipment influences the police officers’ performance in Mombasa County.
 Methodology: The research adopted a descriptive case study using stratified and simple random sampling approaches. The target population was 1200 police officers with a sample population of 120 selected police officers. The study used questionnaires to collect data. In qualitative data, it also applied content analysis, while in quantitative data analysis descriptive statistics was utilized. The research used Pearson correlation to determine the connection between performance of employees and welfare services in inferential statistics.
 Findings: The research established that employee welfare services had an impact on the performance of police officers in Mombasa County especially in terms of medical insurance cover offered to police, housing and accommodation plan and field equipment. In conclusion the study strongly established that medical insurance cover and field equipment negatively affected the performance of police officers. The nature of hospitals accepted by the medical insurance cover are not outstanding and amount of medical cover allocated annually is inadequate. House allowance paid to police officers also significantly affected the performance of police officers. 
 Unique Contribution to Theory, Practice and Policy: The study will be used to provide basic background information that can be used by various scholars, researchers, policy makers, national police service and other organizations as reference material. The research will aid the government of Kenya in addition to other stakeholders to create relevant methods that will help in improving the welfare services of the various employees in various ministries besides embarking on the best employees’ welfare service practices.