Abstract
This study investigates the role of Emotional Intelligence (EI) in SMEs of Pakistan. It is assumed that EI of entrepreneurs can influence the performance of SMEs even in times of a crisis like Covid-19. The majority of the business sectors got disturbed and lost their stakes due to this pandemic. EI can play a vital role to enhance the performance of enterprises and manage this crisis with emotional stability. Entrepreneurial Resilience (ER) can play a significant indirect role between EI and an enterprise’s performance. ER is very important to deal with such situations that are unexpected and adverse. This quantitative study uses a sample of 354 active SMEs in Lahore, Pakistan. Simple random sampling strategy was used to collect the data. Structure Equation Modelling (SEM) is applied through covariance-based AMOS. To check the reliability and validity of instruments, the researchers used Confirmatory Analysis (CFA). This study concluded that EI and Enterprise Performance have a significant positive relationship and ER plays a mediatory role between EI and EP.
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