Influence of Conflict Management on Improved Personnel Performance in the Bank of Industry and Mining

Amir Hossein Amirkhani,Ali Farahani,Amir Farahani

doi:10.5901/mjss.2016.v7n2s2p43

Amir Hossein Amirkhani, Ali Farahani + Show 1 more

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https://doi.org/10.5901/mjss.2016.v7n2s2p43

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Abstract

This research sought to evaluate the influence of conflict management on improved performance of personnel at the Bank of Industry and Mining. Statistical population under study consisted of employees of the Bank of Industry and Mining of Tehran where 100 individuals among them were selected as statistical sample for participation in the study. This was a field study were by use of the survey method, questionnaire was used for data collection. Ultimately, for data analysis Pearson’s correlation coefficient and regression analysis were used with the help of SPSS software. Results obtained showed that all three variables of identification of the kind of conflict, management of severity of conflict and management of duration of conflict are effective on performance of employees at the Bank of Industry and Mining, Tehran. DOI: 10.5901/mjss.2016.v7n2s2p43

Highlights

Firms are social organizations that similar to other organizations are formed of individuals where the main role is placed under the auspices of their directors
Official nature and objectivity of organizations is identified by their human resources and giving importance to human resources is the basis and axis of management of institutes
One of the factors of efficiency and efficacy of every organization is development and enhancement of the level of performance of its human forces such that having the best personnel and human resources are considered important for advancing organizational goals and helps profitability in the firm

Summary

Introduction

Firms are social organizations that similar to other organizations are formed of individuals where the main role is placed under the auspices of their directors. Organizations without humans can by no means succeed over and confront problems and on the other hand realize their goals. Differences and disputes are necessary for sustenance of organizations so they can adapt themselves with their external environment. The reason is that a day one of the fundamental issues of organizational management is facing with differences, conflicts and organizational disputes and conflict management is one of the most difficult and at the same time most important duties of each director. One of the main obstacles in the way of realization of an organization’s objectives is presence of conflict between individuals. Conflict is considered to be an unavoidable component of organization life which frequently occurs due to organizational specificities (Shiri, 2001, Ghafourian and Falamarzi, 2010)

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