Abstract
The current study sought to establish how change management practices influences performance of hotel in Nairobi County, Kenya. The study specifically aimed at establishing the influence of communication, employee engagement, leadership and resource dedication on performance of the hotel in Nairobi County, Kenya. The theories that anchors the study comprised of Communication Theory, Self-Determination Theory, Path Goal Leadership Theory and Resource Based View Theory. The study employed a descriptive research design and the target population comprised of 44 hotels distributed in Nairobi County with ratings of one to five stars as formulated in Tourism Regulatory Authority Hotel Classifications 2018. A census approach was adopted in the study. Primary data was collected through questionnaires containing close ended questions while a secondary data collection sheet was used to collect secondary data. The data collected was analyzed by employing both inferential analysis and descriptive statistics using MS Excel and SPSS software V22. A pilot study was conducted on 4 randomly selected hotels to assess the validity and reliability of the data collection instrument. The study established that communication, employee engagement, leadership and resources dedication positively and significantly influence performance levels of the hotels as shown by Beta values of 0.298, 0.321, 0.387 and 0.459 respectively. This implies that increase in one unit of each of the variables results to an increase in the performance levels with the respective beta values. The study recommended that there is a need for hotels to enhance their communication practices while implementing changes, to enhance their employee engagement practices while implementing changes, to enhance their leadership practices while implementing changes and to enhance their resources dedication practices while implementing changes since the practices positively influences the performance levels.
Highlights
Background of the StudyThe level of performance of an organization forms the basis through which the organization gains people’s commitment in steering it towards realizing the set organizational goals
The study findings led to conclusions that resource dedication bears the highest positive and significant influence on performance levels of hotels in Kenya
The study findings further led to conclusions that leadership positively and significantly influences performance levels of hotels in Kenya
Summary
Background of the StudyThe level of performance of an organization forms the basis through which the organization gains people’s commitment in steering it towards realizing the set organizational goals. Chapman (2015) defines change management practices as the process of redesigning and restructuring the activities within organization to keep abreast of the prevailing challenges while meeting the customers’ needs. Ochuti, (2014) asserts that in the prevailing competitive environment, firms seeking to improve and maintain their performance levels need to adopt change management practices to fit and survive in the competitive and dynamic operational environment. In another dimension, Crane (2010) views change management practices as a set of managerial actions and decisions which an organization undertakes to manage changes in the operational environmental. This study seeks to establish how change management practices influences performance of hotel in Nairobi County, Kenya
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