Abstract
Change is becoming an ever-present feature of organisational life. However, many change programmes do not achieve their intended outcomes. This study was done to assess the influence of safety management systems (SMS), leadership styles, organisational culture, and regulatory framework on the performance of airlines in Kenya. This study sought to fill this gap. The objective of the study was to determine how change management influences performance of airlines in Kenya. The study adopted a descriptive cross-sectional research design. The population of this study was forty-three airlines in Kenya. Stratified random sampling method was used to draw samples of the cases used for the study. The study used primary data collected using semi-structured questionnaires. The questionnaires were administered to the respondents through the drop and pick methods as well as through emails where meetings were constrained by the Corona virus disease of 2019 (COVID-19) pandemic. Descriptive statistics such as mean and frequency distribution were used to analyse the data. Due to considerable policy and structural changes that have taken place in the Kenyan aviation industry over the period 2009-2019, this study provided an empirical analysis of the impact of these policies on the overall performance of airlines in Kenya. More specifically, the impact of the various components affecting airlines organisational performance were analysed. This study will be relevant to policymakers because it will enable them to identify to what extent the safety management systems, leadership styles, organisational culture, and regulatory framework influence the performance of airlines. In turn, they will be able to effectively plan both short and long-term performance objectives for the development of airlines in the country. The study was limited to the airline industry in Kenya and, therefore, further research is recommended incorporating regional and international airlines as well as being conducted in other sectors of the economy. This study relied on primary data and, therefore, was limited to the responses received through the questionnaires. It only covered airlines in Kenya.
Highlights
Air travel is undeniably the most contemporary and fastest way of transportation in today's world; it has unrivaled speed, which saves time, in long-distance operations
In this chapter the results of the study are presented and discussed with reference to the aim of the study, which was to determine the influence of change management on the performance of airlines in Kenya
This study identified regulatory framework as a moderator variable affecting the relationship between change management components and organisational performance of airlines in Kenya
Summary
Air travel is undeniably the most contemporary and fastest way of transportation in today's world; it has unrivaled speed, which saves time, in long-distance operations. It is paramount to make air transportation safe and secure since through it, people can access remote and inaccessible areas like deserts, forests, and mountains. The various air transportation regulation bodies and governments came up with the formation of airstrips which have become vital acting as emergency landing sites in case of aircraft-related problems [2]. Change management refers to the process, tools, and techniques to manage the people side of change to achieve the required business outcome [3]. Change management incorporates the organisational tools that can be utilized to help individuals make successful personal transitions resulting in the adoption and realization of change. Shift management affects employee efficiency before and after the transition [4]. Once workers are exposed to the topic of transition they appear to be scared
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