Abstract
This paper examined the influence of academic staff empowerment on service delivery in Nigerian universities. The paper adopted the descriptive survey research design and the population comprised all the academic staff of both the University of Ibadan and Lagos State University; Nigeria, while simple random sampling technique was adopted to select 150 academic staff from each of the sampled universities respectively, this made a total of 300 academic staff. The research instrument used for the study was a questionnaire titled “Academic Staff Empowerment and Service Delivery in Nigerian Universities, ASEASD” with a reliability value of 0.82. Four hypotheses were formulated and tested. Multiple regression and Independent T-test were used to test hypotheses one and two and three and four respectively. The results showed that, training, promotion, incentive, job recognition and job security jointly contributed to service delivery in Nigerian universities. However, Job recognition is a more potent predictor. The results further indicated that, there was a significant difference between academic staff empowerment in federal and state universities. The results equally revealed a significant difference between service delivery in federal and state universities. Based on the findings of the study, it was therefore recommended that university management should not only recognize the job of academic staff but should also identify those who deserve promotion as well as incentives and accord them appropriately, for better service delivery. Continuous efforts should also be put in place by universities management to ensure academic staff empowerment for better service delivery. Keywords: Academic Staff, Empowerment, Service Delivery, Nigerian Universities DOI : 10.7176/JEP/10-3-12
Highlights
The place of employees’ service delivery in the attainment of organization goals and objectives cannot be underplayed
There is no significant difference between federal and state universities in terms of academic staff empowerment. 4
Close attention should be paid to these variables in the Nigerian universities system as effective tools for empowering academic staff for better service delivery
Summary
The place of employees’ service delivery in the attainment of organization goals and objectives cannot be underplayed. It is an extent to which an individual, unit or department of an organization discharges its assigned or statutory responsibilities, and it is a means by which an organization evaluates an individual employee or unit inputs and output level especially in the area of attaining set goals or task assigned. El-Rufai (2013) likewise sees service delivery as the degree of an organization and/or employee’s performance, output and productivity, as he\she discharges his responsibilities within the available time, money and other resources, towards the achievement of overall goals of the organization. The spate of service delivery is determined by the performance of employees’ in achieving the organizational goals and satisfying the public. It is a continuous cyclic process for developing and delivering user-focused services
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