Abstract
This study introduces an FER-based machine learning framework for real-time QoE assessment in video streaming. This study’s aim is to address the challenges posed by end-to-end encryption and video advertisement while enhancing user QoE. Our proposed framework significantly outperforms the base reference, ITU-T P.1203, by up to 37.1% in terms of accuracy and 21.74% after attribute selection. Our study contributes to the field in two ways. First, we offer a promising solution to enhance user satisfaction in video streaming services via real-time user emotion and user feedback integration, providing a more holistic understanding of user experience. Second, high-quality data collection and insights are offered by collecting real data from diverse regions to minimize any potential biases and provide advertisement placement suggestions.
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