Abstract
Orientation: Organisations are at the forefront of industry 4.0 and employees are witnessing the changes it brings. Research purpose: The objective of this study was to explore the role of human resource (HR) professionals in navigating industry 4.0. Motivation for the study: There is scant scientific research on the role of HR professionals in industry 4.0 within the South African context, although there are workshops and seminars in the field. Research approach/design and method: A qualitative research approach is used within an interpretivist research paradigm. We interviewed a purposive sample of 12 HR professionals. Semi-structured interviews were conducted to capture perceptions of HR professionals, and a thematic analysis was used to extract themes. Main findings: Seven prominent themes emerged revealing that HR professionals need to assume roles as strategic business partners and talent managers, necessitating HR competencies such as creative innovator, change agent, strategic partner and people enablement to take advantage of the opportunities of industry 4.0 and mitigate the associated challenges. Practical/managerial implications: HR professionals can use the findings as a basis for considering their role in industry 4.0. We propose a preliminary holistic model for navigating industry 4.0. Future researchers may use this study as a point of departure within the South African context. Contribution/value-add: There is limited research on this topic matter and is a response to this. The study makes an important practical and scientific contribution to understanding the role of HR professionals as it affirms their function has become an essential part of industry 4.0.
Highlights
Industry 4.0 is a phenomenon that is already upon us and to gain competitive advantage, organisations need to change their attitudes towards the changing environment
Developed countries are already experiencing transformation caused by industry 4.0 in their manufacturing environments, and changes are anticipated to expand around the world in the few years because industrial revolutions are always stimulated by the technological developments of a country
The purpose of this study was to understand the role of human resource (HR) professionals in navigating industry 4.0
Summary
Industry 4.0 is a phenomenon that is already upon us and to gain competitive advantage, organisations need to change their attitudes towards the changing environment. Developed countries are already experiencing transformation caused by industry 4.0 in their manufacturing environments, and changes are anticipated to expand around the world in the few years because industrial revolutions are always stimulated by the technological developments of a country. The areas affected by the transformation are relevant to manufacturing environment but will have an impact on the essence of employees’ duties, which are likely to change employee prospects of the human resource (HR) profession (Kazançoğlu & Ozkan-Özen, 2018). Digital technology is changing the workplace as it alters the way in which HRs connect with each other and the organisation (Jesuthasan, 2017). The concepts of industry 4.0 and fourth industrial revolution are used interchangeably in this study
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