Abstract
Industry 4.0 (I4.0) can be employed using so called smart information and smart technology to increase customer satisfaction in the global market. Logistics service companies apply I4.0 to create new services or to improve the process, e.g., real-time monitoring system, big data analytics, real-time customer service to keep customer royalty. The aim of this is to implement a new framework for the entire lifecycle of logistics service, i.e., design, test and operation, after sales service and end-of-life assessment. To create and redesign this new service we use Axiomatic Design (AD) to address customer requirements and to manage logistics operation at Logistics Service Providers. As a result, using I4.0 concepts, we can improve the logistics service. Managing the supply chain responsively and increasing customer satisfaction.
Highlights
Logistics Service Provider (LSP) is becoming a success factor by improving value added throughout the entire supply chain management and offering service according to the customer needs [1,2]
Axiomatic Design (AD) can be powerful methodologies to re-design and improve logistics service [13,14] using functional requirements to derived from customer needs
For the integration of AD to LSPs, this paper identifies in the first step Customer Needs (CNs) to Functional Requirements (FRs) and constraints
Summary
Logistics Service Provider (LSP) is becoming a success factor by improving value added throughout the entire supply chain management and offering service according to the customer needs [1,2]. Since more than 30 years, LSP business have been booming around the world They assist the manufacturer to smooth their operation and improve logistics efficiency [2]. Many researchers have attempted to improve business efficiency and to create innovation [6,7], by fulfilling customer needs [8,9,10,11] in the entire lifecycle by applying lifecycle management namely; Product Lifecycle Management (PLM), Service Lifecycle Management (SLM) and Product Service System (PSS). AD can be powerful methodologies to re-design and improve logistics service [13,14] using functional requirements to derived from customer needs. The objectives of this paper is to create an I4.0 oriented model of LPS’s lifecycle, which will improve and develop logistics service to attain customers. We get suggestions for how LSP can adapt existing or create new logistics services to achieve a better customer response by using new technologies from I4.0 in the whole logistics service lifecycle
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
