Industrial relations problems—OR's contribution

Abstract

This paper considers the contribution which OR (Operational Research) can make to solving some of the problems in the industrial relations field. It first discusses the characteristics of industrial relations problems, categorising them according to the degree of conflict involved. The kinds of contribution OR can make are then discussed, first in a general way and then for each category in turn. The paper draws particular attention to the need for OR work in much of the industrial relations field to take account of the existence of conflict and of the game-like nature of the negotiating process. Some of the problems this presents to the OR worker are mentioned. Directions for future developments in the field are proposed. Finally there is a brief discussion about whether the issues raised in the paper are relevant to OR's contribution in fields other than industrial relations.