Indonesian trucking business during COVID-19 pandemic: Performance gap analysis and strategies to achieve better performance

Abstract

The trucking industry holds most of the Indonesian transportation market share, and COVID-19 tremendously impacts this sector. However, not many scholars have researched the impacts of COVID-19 on the trucking business. This study identifies the differences between high-, medium-, and low-performing trucking companies by investigating the relationships between resilience factors and performance and differentiating survivability and high-performance framework. Using partial least squares structural equation modeling and gap analysis, we identify key resilience factors that differentiate these companies. High performers prioritize resilient leadership, innovation digitalization, adaptability, and risk management, while medium and low performers focus primarily on finances. Our research extends the existing literature by highlighting strategies for survival and high performance during the pandemic, showcasing the importance of broader resilience factors for top performers.