Abstract
In this study, the indicators of computer-mediated communication that affect engagement among remote knowledge workers were analyzed. After conducting an online survey of 133 remote knowledge workers in the U.S., a multiple regression statistical model was used to answer the research question seeking the extent to which empathy, expressiveness, and motivation contributed to remote employee engagement. Our findings suggested the existence of a statistically significant relationship between the independent variables Empathy, Expressiveness, and Motivation, and the dependent variable Engagement. This study contributed to knowledge by filling the gap in current literature as no previous attempt had been made on analyzing the relationship between engagement and the items identified here. Our findings have implications for researchers and practitioners in that they may assist in guiding future research and work design for remote knowledge workers in the digital and pandemic era. This study can help managers identify remote workers who need the most help. This comes from the observation that remote employees work away from their managers and colleagues and the absence of casual conversations that tend to provide directions or remind them of things to do could hinder their performance in the absence of self-determination.
Highlights
As a result of technological advances and the advent of the coronavirus pandemic 2019, there is a rapid growth of people developing and using technology for work
After conducting an online survey of 133 remote knowledge workers in the U.S, a multiple regression statistical model was used to answer the research question seeking the extent to which empathy, expressiveness, and motivation contributed to remote employee engagement
To assess the ability to predict the dependent variable (DV) (ENGAGEMENT) using the independent variables (IV) (EMPATHY, EXPRESSIVENESS, and MOTIVATION), a standard multiple regression model was created on IBM SPSS using the option Analyze > Regression > Linear
Summary
As a result of technological advances and the advent of the coronavirus pandemic 2019, there is a rapid growth of people developing and using technology for work. We identify three indicators of remote knowledge workers’ competency in computer-mediated communication from a validated instrument and study their relationship with the workers’ levels of engagement. The purpose of this study is to identify if there is a significant relationship between computer-mediated communication competencies and remote employee engagement. To achieve the stated goal, a review of the literature was conducted, explaining the concepts related to computer-mediated communications, employee engagement, and self-determination theory. This is followed by the research question, hypotheses, and conceptual framework. A methodology including the research approach and instruments used is presented, followed by data analysis, results, and the conclusion
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