Inclusive Design of Workspaces: Mixed Methods Approach to Understanding Users

Abstract

Accessible design within the built environment has often focused on mobility conditions and has recently widened to include mental health. Additionally, as one in seven are neurodivergent (including conditions such as ADHD, autism, dyslexia, and dyspraxia), this highlights a growing need for designing for ‘non-visible’ conditions in addition to mobility. Emphasised by the growing disability pay gap and the disability perception gap, people with disabilities are still facing discrimination and physical barriers within the workplace. This research aimed to identify key ways of reducing physical barriers faced by people with a disability and thus encourage more comfortable and productive use of workspaces for all. Once the need for designing for a spectrum of users and inclusive workspace design was understood, a survey was then circulated to students and staff at a large university in the UK (working remotely from home), with the aim of understanding how people have adapted their home spaces and what barriers they continue to face. Quantitative and qualitative results were compared to the literature read with key issues emerging, such as separating work and rest from spaces in bedrooms. The survey findings and literature were evaluated, extracting key performance-based goals (e.g., productivity and focus within a study space) and prescriptive design features (e.g., lighting, furniture, and thermal comfort), whilst also considering the inclusivity of these features. The key conclusion establishes that, to achieve maximum benefit, it is important to work with the users to understand specific needs and identify creative and inclusive solutions.