Abstract
Acts of incivility can cripple a health care team’s performance, leading to medical errors and preventable outcomes. Synthesis of the evidence demonstrates that incivility worsens the stress and demands of health care professionals. A demographic questionnaire and a 20-question, self-administered civility questionnaire were provided to a convenience sample of 21 staff members at a New Mexico obstetrics and gynecology clinic using a single-site, causal, quantitative method with a survey instrument pre- and posttraining. The statistical test used was the independent-samples t test, not assuming equal variances. Findings determined that there was a significant difference in civility scores, t(27.68) = –2.18, p = .038, with posttraining scores significantly higher (M = 91.35, SD = 5.83) than pretraining scores (M = 87.60, SD =3.78). The results of this project support introducing staff to education regarding civility. This is may be an effective tool to assist with promoting civil behaviors.
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