Abstract
Reacting to an increase in gratuitous racist and sexist comments made by readers in response to online articles, media outlets in South Africa have begun closing down their comments sections, an action that has been repeated many times over across the globe. After a particularly abusive tirade against a young women who wrote an article about being black in Cape Town, Independent Media established an advisory panel in 2014 to investigate the nature of user-generated content (UGC) on their news site, Independent Online (IOL). One of the panel’s recommendations was that what is meant by “uncivil” discourse on online news sites be delineated more accurately and narrowly. Employing computer-mediated discourse analysis, we explore the nature of civility and incivility generated by readers of online news. We look at readers’ posts in response to race-based topics and uncover the complexities inherent in describing both (in)civility and deliberative discourse precisely. Our sample is drawn from the South African newspaper Mail & Guardian Online, one of the few national media establishments that permitted user comments during our data collection phase.
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