Incident Management of Information Technology in the Indonesia Higher Education based on COBIT Framework: A Review

Syifaul Fuada

doi:10.4108/eai.13-7-2018.156387

Abstract

Nowadays, implementing the IT management in Indonesia Higher Education (HE) has been an integral part of institution management and all business functions, starting from teaching & learning, academic information system, administration & payment system, registration of student’s admission and so on.

Highlights

Information Technology (IT) has been massively implemented in many Higher Education (HE) institutions in Indonesia as a medium for improving competitiveness [1] and to take a role in encouraging the accomplishment of mission, vision, and objectives of the HE, and to become one of the main components in entering the global era which is indicated by the term of the world class university as well as network of cooperation with domestic and overseas institutions of the HE
The study of using Control Objective for Information and Related Technology (COBIT) framework has been massively done in a HE institution in which later the study finding can be made as a recommendation for bettering IT management as well as for giving the best solutions for improving the performance of human resources [11]
The study findings show that the maturity level in the process of service desk and IT incidents management in Universitas Dian Nuswantoro is at the level 2, meaning that the management has possessed the awareness and care to the function of service desk and incident management, has not documented the standard procedure implemented in the management, and the support as well as accountability are still based on individual characteristic

Summary

Introduction

Information Technology (IT) has been massively implemented in many Higher Education (HE) institutions in Indonesia as a medium for improving competitiveness [1] and to take a role in encouraging the accomplishment of mission, vision, and objectives of the HE, and to become one of the main components in entering the global era which is indicated by the term of the world class university as well as network of cooperation with domestic and overseas institutions of the HE. As a part of information-communication, it is used as a medium for announcing profile, achievements and internal activities in the campus on the website or e-magazine of the corresponding campus, for sharing information regarding scholarships, for improving the surveillance system of learning activities and achievements from students, guardianship, and many more. When implementing them, it Syifaul Fuada takes two main components, the first one is management, as to the extent of participation in the management of the IT and business. The second one is the organizational structure, as according to the organizational strategic plan and the management model of the IT

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Conclusion