IN-DEPTH EXAMINATION OF ORGANIZATIONAL CULTURE, COMMUNICATION DYNAMICS, AND OPERATIONAL PRACTICES AT AN ENGINEERING AND CONSTRUCTION COMPANY: A COMPREHENSIVE STUDY

Abstract

Effective communication is pivotal for success in today's interconnected and complex business environments. This research delves into the communication culture of an engineering and construction company, aiming to comprehend its organizational culture and communication practices. Using a qualitative research design, key informant interviews were conducted with three engineers holding managerial positions within the company. Thematic analysis revealed insights into the organization's values, communication patterns, and dynamics. Results indicate a culture emphasizing honesty, integrity, collaboration, and transparency. Communication channels such as team meetings, open-door policies, and suggestion boxes were identified, highlighting the importance of both formal and informal communication models. Instances impacting communication, such as deadlines and seminars, were also examined. Recommendations include promoting open communication, utilizing various communication channels, implementing training programs, fostering diversity, balancing formal and informal communication, setting clear deadlines, and continuously evaluating communication practices. Despite limitations such as sample size and potential biases, this study offers valuable insights into enhancing communication effectiveness within engineering and construction companies, contributing to organizational success.