Improving visitor satisfaction in Egypt\u2019s Heliopolis historical district

Hisham Abusaada,Abeer Elshater

doi:10.1186/s44147-021-00022-y

Abstract

This study employed applied thematic analysis (ATA) and importance-performance analysis (IPA) to measure visitor satisfaction in city streets. Forty-two elements that significantly influence visitors’ responses to streets and environments were included in five groups characterised by circumstances, characteristics, and indicators. Ibrahim Al-Lakani Street’s atmosphere satisfaction was measured by using coherent research methods. This investigation can assist designers in developing the morphological and social composition necessary to restore a street’s atmosphere and visitor satisfaction. This study contributes to the literature in two ways. First, it examines the relationships between street characteristics and visitor satisfaction in city streets regarding situations, atmospheres and social characteristics that shape these streets. Second, this study integrates ATA and IPA to create a tool for evaluating the significance, performance, and satisfaction of street situations, socio-morphological characteristics and street and visitor responses.

Highlights

The plausibility of the idea that the impact of an atmosphere of a city street on various types of satisfaction can be changed by changing its characteristics represents one of the dialectic topics worth reviewing in urban planning and design
Applied thematic analysis (ATA) Step 1—Visitor satisfaction based on previous studies: The most significant findings of previous studies indicated that Social morphological characteristics (SMC) are significant in determining street performance
Most early and contemporary research focused on visitor satisfaction, as illustrated in Fig. 4, which defines the relationships between these four groups of effects

Summary

Introduction

The plausibility of the idea that the impact of an atmosphere of a city street on various types of satisfaction can be changed by changing its characteristics represents one of the dialectic topics worth reviewing in urban planning and design. Satisfaction is a direct expression of people’s love for a place, fostering loyalty [37], and willingness to stay and deferring the intention to leave [23]. Public spaces, such as city streets, are spatial and socio-morphological spaces within urban environments where people can communicate, collaborate and maintain their social lives [26]. Each street’s socio-morphological characteristics should meet human sympathy requirements and be ready to satisfy most visitors’ daily life interests, at least considering completing a four-dimensional multisensory analysis: visual [8, 12], esthetic [7, 30], social [34] and spiritual [24, 31].

Objectives

Methods

Results

Discussion

Conclusion