Improving Usability in Mobile Apps for Residential Energy Management: A Hybrid Approach Using Fuzzy Logic

Abstract

This paper presents a study that evaluates the usability and user experience of a mobile application interface for residential energy management, adopting a hybrid approach that integrates quantitative and qualitative methods within a user-centered design framework. For the evaluation, metrics and tools such as the User Experience Questionnaire Short (UEQ-S) and the System Usability Scale (SUS) were used, in addition to the implementation of a fuzzy logic model to interpret and contrast the data obtained through these metrics, allowing a more accurate assessment of usability and user experience, reflecting the variability and trends in the responses. Three aspects evaluated stand out: satisfaction with the interface, ease of use, and efficiency. These are fundamental to understanding how users perceive the system. The results indicate a high likelihood of user recommendation of the system and a high overall quality of user experience. This study significantly contributes to mobile application usability, especially in residential energy management, offering valuable insights for designing more intuitive and effective user interfaces on mobile devices.