Improving urban water management and building water supply resilience in the city of Harare, Zimbabwe – a systems view

Abstract

ABSTRACT Starting from a resilience assessment of Harare's water supply, the system interactions of the city’s water management arrangements are explored through a series of causal loop diagrams. These are based on economic, physical, commercial, environmental, and social subsystems and the reinforcing and balancing loops that influence key variables of interest in each are identified. The analysis identifies a series of shortcomings including a weak provider-customer relationship, limited governance capacity, inadequate coordination and integration between key players, shortfalls in physical supply and critical infrastructure, environmental degradation, and a lack of disaster response and recovery measures. A series of strategies are proposed as intervention actions that target the areas of potential leverage identified in the causal loop analysis, including improving customer-provider relationships; increasing coordination, collaboration, and integration; developing physical and informational infrastructure and enhancing environmental protection and rehabilitation. The impacts of these strategies are highlighted as strengthening key elements of the causal loop diagrams and addressing the resilience gaps identified. The systems mapping approach reveals that key issues are large-scale, cross-sectoral, and compounding. Remediation strategies must therefore also be multi-faceted and holistic in scope.