Abstract
The self-bag drop (SBD) system enables passengers to complete all boarding procedures, from issuing air tickets to consigning baggage, by themselves. The SBD system has various advantages, such improving the speed of passenger circulation, decreasing waiting time during check-in, and reducing airlines’ operational costs. However, this system faces the potential threat of use as a tool for air terrorism, given that it is a new technology. This study intended to determine methods to improve the security and efficiency of the SBD system by investigating the existing literature on SBDs, self-check-in, airport security, air terrorism, aviation accidents, risk management, and information security. To gather real-time information about SBD operations, this study examined 12 airports in North America, Europe, and Asia based on previous studies of international SBD trends. The results reveal that the root causes of accidents and other problems are the absence of regulations and policies, human errors, and irregular information sharing among organizations. Thus, a process for justifying the necessity of new security measures through valid risk assessment is required.
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