Abstract
Improving the quality of ambulance crew hand-overs: a qualitative study of knowledge transfer in emergency care teams
Highlights
Our research looks in detail at these journeys and handover communication
Written and non-verbal communication across the patient journey to describe handover, and how it is affected by patients, staff and technologies
Experience and knowledge is combined to create an understanding of the patient, and identified some of the problems which may lead to handover breakdown
Summary
The study employed an ethnographic case study design, using real time observation and video, interviews and documentary analysis to:. ● Provide a unique and detailed description of handover processes ● Compare the content and use of different types of information (e.g. written and verbal) ● Critically examine handover and consider its impact on patient care
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