Abstract
A poor logistics operation in support of relief efforts in the aftermath of a large-scale disaster may cause severe difficulties, which is often called the second disaster. Based on the authors' interview surveys with government agencies, NGOs, logistics companies, and victims regarding the logistics issues during the aftermath of the 2011 Great East Japan Earthquake and Tsunami, this study discusses problems related to the logistics operations for handling donated goods from both domestic and international donors. Several problems occurred due to poor disaster logistics preparedness and a lack of understanding of logistics issues on the part of the actors involved. As a countermeasure, this study suggests an integrated logistics to standardize the relief goods, handling methods, and the logistics system to reduce response time and improve the efficiency of the operation.
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