Improving Sustainable Mobile Health Care Promotion: A Novel Hybrid MCDM Method

Yupeng Liu,Yue Liu,Gwo-Hshiung Tzeng,Yutao Yang

doi:10.3390/su11030752

Abstract

Identifying the key influencing factors that affected users’ adoption of sustainable mobile health care and improving alternative mobile health services continuously can help ordinary consumers (especially vulnerable populations) use extensive health resources cheaply and conveniently; which can increase the quality and equity of health services; so as to promote the sustainable development of medical resources. We integrated decision making trial and evaluation laboratory (DEMETEL)-based analytic network process (DANP) and a modified VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR) method to form a DDANPMV (DEMATEL+ DANP + Modified VIKOR) model to examine consumers’ adoption of mobile health care. This method was developed to not only help decision-makers evaluate alternative mobile health care and determine the best option, but also use to identify and improve the performance gap of alternative products with the goal of satisfying the aspirations of consumers. Four types of mobile health care products were analyzed. The results indicate that social norms; product image; and consumer trust are three key factors in consumer adoption. The results can guide policy design and implementation. The government and enterprises should improve mobile health care through these three aspects.

Highlights

IntroductionMobile health care can help to reduce medical costs and waiting times and improve the efficiency of medical resources use [3]
The three aims of the study were as follows: (1) to build an evaluation index system of consumers’ adoption of mobile health care; (2) to investigate the key influence factors of consumers’ adoption of medical health care through a model, termed DDANPMV, based on the evaluation index system and decision-making trial and evaluation laboratory (DEMATEL), a DEMATEL-based analytic network process (DANP), and a modified VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR) method, thereby providing guidance for providers to improve mobile health care; and (3) to verify the effectiveness of the model according to specific mobile health care products
This study used the influential weights of DANP to represent the integrated performance gap of each criterion or dimension overall. We considered how this can be used to improve the performance of each criterion or dimension to systematically reduce the performance gap through the continuous improvement and sustainable development of mobile health care

Summary

Introduction

Mobile health care can help to reduce medical costs and waiting times and improve the efficiency of medical resources use [3]. It can become a way of sustainable development in the field of medical health. The mobile medical devices worn by the elderly will feed the data back to the customer center of the enterprises, which will be analyzed and submitted by a professional physician to the customer In this way, mobile health improves efficiency, reduces medical costs, and promotes quality, equity and sustainability of public health

Objectives

Results

Discussion

Conclusion