Abstract

The purpose of this article is aimed at improving the conditions for the development of the business entities strategic management in respect to the agency conflicts. The submitted article specifies a method to protect the principal’s interests in decision-making under current management. The basis of the submitted work serves the application of the quality management tools in the system of strategic management, as it allows to keep a long-term orientation and considers the formation of the customer value as the basic object of management that conforms the management paradigm from the point of the principal. The article presents possible scenarios of large business entities development using the methods and mechanisms of the strategic management of a business entity with the use of the quality management tools. This article is intended for managers, executives, researchers engaged in strategic planning and development of the enterprise structures.

Highlights

  • 1.1 BackgroundThe postindustrial socialization that is characterized by computerization of the economic space, intensifying globalization processes and intensifying turbulence of the market environment requires the new management tools aimed at increasing the producers’ and their products competitiveness

  • The analysis of the management systems within national companies shows that, despite the growing interest in quality management methods from particular business entities, the business community shows lack of necessary knowledge and experience in the development and implementation of the effective development strategy, which is based on the use of quality management tools that provide control over the external environmental factors

  • This is caused by the noncompliance of the general and strategic management principles with the provisions of quality management in general and the modern concept of total quality management (Gugelev, 2007; Gorbashko, 2008; Glischev, 2009), which addresses the issues of improving the production management efficiency, employees motivation, increase in the quality products production based on the implementation of the process approach, internal audit of the management system, remedial and preventive actions

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Summary

Introduction

The postindustrial socialization that is characterized by computerization of the economic space, intensifying globalization processes and intensifying turbulence of the market environment requires the new management tools aimed at increasing the producers’ and their products competitiveness In this regard, it seems rational to appeal to the quality management (Ishikawa, 1988; Crosby, 2004; Deming, 2011) tools the effectiveness of which is confirmed by the national and foreign practices of doing business activities in terms of acquiring long-term competitive advantages by business entities. The conceptual baseline of total quality management and its introduction into the work of industrial enterprises is investigated in the writings of (Deming, 2011; Isikava, 1988; Krosbi, 2004, etc.)

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