Abstract
This study aims to examine the perception of government employees about the association of the culture of compliance in information technology (IT) on the service quality, accountability, and trans...
Highlights
It is no longer a debate that in terms of delivery time, the quality of public services in developing countries are generally less efficient than in developed countries
Conclusion and practical implication This study demonstrated that the culture of compliance in information technology (IT) was able to improve the effectiveness of IT governance (ITG)
Effective ITG is the main strategy for the realization of good service quality, in this case, fast and according to service standards, increased quality of accountability, and transparency
Summary
It is no longer a debate that in terms of delivery time, the quality of public services in developing countries are generally less efficient than in developed countries. This can be attributed to less advanced electronic government (e-government) utilization in developing countries compared to developed countries such as the United States and countries in Western Europe (Nfuka & Rusu, 2011). The Indonesian Ombudsman reported that local governments received the highest number of complaints in 2017 out of all other government institutions. There were 3,427 complaints registered to the Ombudsman in 2017 This amount is equivalent to 42.30% of all public reports to the Ombudsman
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