Improving Sentiment Classification on Restaurant Reviews Using Deep Learning Models

Abstract

Natural Language processing (NLP) includes the task of classifying texts. The proposed paper uses the ability and power of machine learning and deep learning techniques for sentiment analysis on restaurant reviews. With the increasing use of social media, classification of reviews has significant role in the development of public opinion. This work has extensive applications from client opinion study, market research and social media monitoring. The machine learning algorithms and NLP techniques are used classifying reviews and the results are rigorously analysed. It was noted that results obtained from logistic regression and multinomial naïve bayes algorithms are better than other machine learning models. Hence these two algorithms are selected to optimize further. After tuning the hyperparameters by grid search technique, the best accuracy obtained by logistic regression and multinomial naive bayes on validation dataset was 89.9% and 89.6% respectively. Deep learning architectures were also utilized for reviews classification. The accuracy obtained by Convolutional Neural Net (CNN) and Bi-Directional Long-short-term-memory (Bi-LSTM) was 89% and 90% respectively.