Abstract
This paper demonstrates how unique insights from confidential reporting in the transport sector can help improve safety culture by reinforcing safety defences, and ultimately, prevent accidents. The Confidential Incident Reporting and Analysis System (CIRAS) is able to capture information from frontline staff who choose for a variety of reasons to use an independent service. This information might otherwise be lost by conventional, internal reporting systems because in certain circumstances, they may not be fully utilised. CIRAS is therefore in a position to share why some staff feel that internal reporting channels have not been successful, or in a minority of cases have come directly to CIRAS.
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