Improving medical processes in healthcare facilities in Poland

Abstract

Purpose: The work aimed to identify problems occurring in a Polish medical facility, and then to take action to improve its functioning to improve the quality of services and staff satisfaction with work in standard conditions and a crisis. Design/methodology/approach: The research identified communication bottlenecks and delays caused by them. The action was taken focused on improving communication between employees and at the level of the medical facility - patient. A strategy of actions improving logistic and organizational processes for the medical facility was adopted. Findings: The implementation of Lean Management (LM) tools in a medical facility improves its functioning, which is also evidenced by literature studies of completed projects. Research limitations/implications: The medical staff of the medical clinic was examined: communication problems were found that hinder the work and quick service of patients were found. The problems at the facility were found to be due to a lack of standards. Practical implications: Improving the efficiency of a medical facility is of particular importance during a pandemic, when work is carried out in an increased sanitary and time regime, most often with a shortage of medical staff. Social implications: The use of lean tools in health care improves the efficiency of medical staff, making them more efficient and more focused on the patient. This ultimately improves not only the comfort of work but also its safety. Originality/value: The training game for medical facilities (Koromo LeanHealtcare) developed during the research will be a tool supporting the efficient implementation of LM tools in professional medical practice. Keywords: Lean Healthcare, Lean Management, Six Sigma, Koromo Lean, flow efficiency. Category of the paper: Research paper.