Abstract
Today, between one-fourth and one-third of all workers in advanced economies are knowledge workers. Knowledge workers create the innovations and devise the strategies that keep their firms competitive. They are the key to organizational growth, yet few companies have explicitly addressed the productivity and performance of their knowledge workers, and most continue to manage this new breed of employee with techniques designed for the Industrial Age. As this critical sector of the workforce continues to grow in size and importance, failing to address knowledge worker performance is a mistake that could cost companies their future.
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