Improving Innovation Capability Trough Creativity and Knowledge Sharing Behavior

Abstract

Innovation capability is a key factor to survive in a hyper-competitive situation. This study aims to identify the influence of knowledge sharing behavior towards creativity and its impact towards innovation capability. This study uses quantitative and qualitative approach promoting the paradigm of effectual causal analysis. The factual analysis of the research is conducted based on a survey of 145 employees, an interview, and focus group discussion in a telecommunication firm in Indonesia. The results of the study indicate that knowledge sharing behavior has a significant positive influence towards creativity, and creativity has a significant positive influence towards innovation capability. The results also find out that that the effective knowledge sharing is in the form of informal situation, particularly one facilitated by community practice in the firm. Also, the existence of enterprise knowledge portal enables employees to access the document and knowledge they need.