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Abstract
Delivery performance is one of the indications of enterprise’s success to provide products to customers. In this research, simulation is done to measure the delivery performance and all the processes included in delivery process. In fact, every process has their own risks could delay delivery process that the delivery performance is reduced. The methods used to identify the risks and the causes are Failure Mode and Effects Analysis (FMEA) and Fault Tree Analysis (FTA). Risks analysis is done with the help of Pareto diagrams and scatter plot to determine the risks need to be corrected immediately. The proposed improvements are integrating the systems in form of e-cargo ready and implementing bar-coding. After the proposed e-cargo ready applied and being simulated, the delivery performance in terms of average total time reduced by 29,398%.
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