Improving communication between citizens and authorities in the process of providing municipal services in urban and rural areas

Natalya Chevtaeva,Elena Kachanova,Aleksey Ruchkin,V Kukhar

doi:10.1051/e3sconf/202125410026

Abstract

The article analyzes the level of satisfaction with the provision of state and municipal services in Sverdlovsk region. Based on the results of a sociological study, the preferences of the population in the way of providing services and receiving information, as well as the level of satisfaction with the quality of services provided, are considered. The problem of high-quality provision of state and municipal services by employees of multi-functional centers is considered. Special attention is paid to the areas of improving the process of providing services to the population and improving the level of service.

Highlights

E-government and the concept of the "service state" as a new system of organizing the activities of state authorities and local self-government is one of the main points of implementation of modern administrative reform in Russian Federation, which provides a qualitatively new level of interaction in the implementation of functions based on the use of information and communication technologies
The problem lies in the absence of a single regulatory framework, and a single set of implementation tools for the formation of e-government at the federal level and in individual subjects of Russian Federation
The process of direct receipt of services still remains the prerogative of personal contact between a citizen and an employee

Summary

Introduction

E-government and the concept of the "service state" as a new system of organizing the activities of state authorities and local self-government is one of the main points of implementation of modern administrative reform in Russian Federation, which provides a qualitatively new level of interaction in the implementation of functions based on the use of information and communication technologies. For the effective implementation of this concept, it is necessary to unite the elements of the e-government system both at the federal level and at the level of the subjects and their constituent municipalities. The problem lies in the absence of a single regulatory framework, and a single set of implementation tools for the formation of e-government at the federal level and in individual subjects of Russian Federation. The consequence of this problem is the low efficiency of the system functioning at the level of subjects, which does not allow achieving the targets of state programs related to the informatization of society.

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