Abstract
SUMMARY The Circulation Services Department at the University of Central Florida Libraries reports on leadership and training initiatives that resulted in a number of service-enhancing projects implemented by a highly motivated and involved staff. Key elements in reinvigorating the department included a change in leadership philosophy, increased communication and training, and efforts to encourage employee commitment. The improvements included a space-saving and less confusing shelving reorganization. Staff suggested training to improve group functioning and patron service. The article includes a brief review of selected motivation theories behind these changes and discusses how the theories might be applied in other libraries.
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