Abstract
Looking for a way to improve medication adherence and build effi ciencies in pharmacy operations? The appointment-based model (ABM) is a patient care model in which prescriptions are synchronized to a monthly pick-up date—a minor modifi cation to pharmacy workfl ow that creates time for pharmacy staff to provide a monthly call before the visit and patient care services such as medication therapy management (MTM) at the appointment. First put into practice in 1995 by visionary pharmacist John Sykora, BSPharm, MBA, owner of Abrams & Clark Pharmacy in Long Beach, CA, the ABM increasingly is being adopted nationwide.
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