Improving access to prescription-based care through patient-centered smart pharmacy ecosystems

Abstract

In smart cities, community pharmacies offer a range of health services, including clinical data gathering, medication dispensing, and automated alerts for precautions. Our paper reviews smart pharmacies, highlighting a shift from prescription-based treatment to patient-centered care. This transformation involves promoting a culture of cooperation and shared decision-making among stakeholders for value co-creation through seamless integration of pharmaceutical services and technology. Through the lens of Service Dominant (SD) Logic, this conceptual paper sets out to examine the context of smart pharmacies in the contemporary healthcare landscape, revealing their potential in advancing patient-centered care and driving collaborative value creation within a complex healthcare ecosystem.