Improving Access To Interpreter Services For Patients And Families With Limited English Proficiency

Abstract

BACKGROUND: Health disparities among patients with limited English -proficiency (LEP) are well documented in the literature. Barriers to communication for LEP patients affect quality of care, length of stay and readmission rates. Our aim is to increase the frequency of interpretations on the pediatric inpatient floors from 1.7 interpretations per patient per day (baseline) to 2.5 interpretations per day by 12/31/2018. METHODS: A 2016 needs assessment was conducted to identify opportunities to improve care for patients and families with LEP. One of …