Improvements in Performance Management Through the Use of 360 Feedback

Abstract

The purpose of this commentary is to complement the lead article by Pulakos, Mueller Hanson, Arad, and Moye (2015) by proposing the incorporation of 360 feedback as another means of improving performance management (PM). A 360 feedback refers to the practice of soliciting anonymous ratings and narrative comments on the job performance and other behaviors of the focal employee from a wide range of others who have worked with the employee. These sources include peers, subordinates, other managers, and often customers, as well as the immediate supervisor and self-ratings. There is an extensive body of research literature on 360s. Almost 300 articles and books have accumulated on the topic over the past 30 years (Campion, Campion, & Campion, 2014), resulting in substantial knowledge about the usefulness and effectiveness of 360s. Although the primary purpose of 360s has been employee development, 360s are being increasingly used within PM systems.