Improvement of the Organizational Performance through Compliance with Best Practices in Abu-Dhabi

Abstract

Information Technology (IT) governance is considered an integral part of corporate governance that is the accountability of the organization's Board of Executive to ascertain that organization’s information technology assists to achieve the established goals and objectives of the organization, by applying different of well- defined methods, processes and procedures for communication and relationship. This study intends to analyse IT governance practices employed in Abu Dhabi public sector and its contexts. The study used a quantitative research approach which helps to reach the objectives of the study, primary data obtained by formulating a set of questionnaires and secondary data obtained by using the reviewed literature. The research found that most known and recommended international standards and IT frameworks and non IT frameworks are applied by Abu Dhabi public sector. These known frameworks and standards that being used are ISO 9001, ITILv3, ISO 27001, ISO 20000, PMBOK, BSC, and COBIT respectively. These non IT frameworks and IT frameworks are used based on public entities need and to increase the efficiency and the performance of public sector organizations as well to comply with governmental regulations and statute. The study proposes many arrangements and best practices that can be applied by both IT governance Board and IT practitioners to have better IT governance and more control on IT assets. These best practices and recommendations if are enforced in the organizations daily activities will help to improve the quality of delivered services, increase effectiveness of IT governance, lower operational cost, increase interoperability between government bodies and brought knowledge and best practices to organization.