IMPROVEMENT OF THE METHODS TO MANAGE CARGO TRANSPORTATION QUALITY

Abstract

The quality of cargo transportation is one of the most important factors that ensures an increase in the level of competitiveness of modern ATEs, firms. The quality of transport services directly affects the competitiveness of transport organizations, the rational use of modes of transport and modern schemes of cargo delivery, the expansion of foreign trade, and others. And although besides quality, competitiveness includes price, delivery time, performance, warranties, service and a number of other components, according to the results of surveys, quality takes 70% of the importance of all indicators of competitiveness. The consistency of works on the practical application of functional and cost analysis (FCA) for the management of the quality of cargo transportation by rolling stock of road transport is justified in the work. The advantage of using the FCA is the ability to ensure the relationship between the indicators of efficiency of rolling stock use with indicators of the quality of transport service for shippers. As a result of the practical application of this methodology, the management of the modern ATE can determine the objects of innovation activity (that is, those customers where it is necessary to pay more attention to the organization of the transport process and implement a set of measures to improve transport technologies). In the paper a special attention is paid to working up and processing the data. The order, cycle and context of each stage of a practical application of functional and cost analysis to manage the transport industry quality. Thus, in the current conditions of Ukrainian society transformation and economical interaction changes it is necessary to study quality problems caused by the competitive environment availability. Taking into account the all abovementioned, transport service quality management is an urgent call of the time, because this knowledge is vital under the conditions of a market economy and high competition in the market of transport services.