Abstract
The last mile is characterized as the last step of delivery to the customer from the logistics point of view. It is necessary to aim and fulfill all customers’ needs mainly during the process of the last mile, because it is directly connected to them. Customer orientation can cause many complications that must be solved according to their will. This part of the supply chain is currently under pressure. Nowadays, trends have changed the last mile into a more ecological process mostly in the transport field. Railway transport is considered as an ecological transport mode therefore the last mile should be done by the railway transport. Preconditions for doing the last mile by the railway transport is the existence of siding (special purpose tracks) at the place of delivery. Our research focuses on minimizing the negative impacts of the last mile to customers in the context of using sidings. This research is based on the real conditions of the Slovak rail network, and on consultation with some experts from freight transport companies.
Highlights
Fluency of all flows is a very important transport factor nowadays with a significant impact on the delivery process
Results of this research are aimed to compare the current conditions with the proposed changes to transport technology in the case study
The capacity of railway stations and sidings are closely related to a logistic process called the last mile
Summary
Fluency of all flows is a very important transport factor nowadays with a significant impact on the delivery process. Another key factor is time, which can be divided into transport time and delivery time, which is not the same. Time is the key determinant of freight transport The importance of this determinant is based on the whole transport process and its characteristics. From an overall evaluation point of view, time and fluency are factors with a significant impact to the quality of transport. This consideration classifies time and fluency into qualitative factors of transport. It is necessary to satisfy all customers’ needs, such as decreasing the transport time
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