Abstract
Abstract: the subject of the article is the increase in service quality of higher professional education by applying the theory of lean manufacturing in universities. The object of the article is the service delivery process of higher professional education. The purpose of the article is the increase in quality services of higher professional education in universities. We solve the following problems to achieve the stated objective: we investigated the role of service quality of higher professional education in the innovational development of real economics, creating the method of using the theory of lean manufacturing in university performance, formation of the model for quality assessment of lean manufacturing theory in universities. The methods of scientific research are the theory of lean manufacturing, synthesis and analysis forecasting and design, a systematic approach, expert assessments, retrospective and comparative analysis, predicative analysis. Scientific novelty of the work is represented by the results reflecting the increase in service quality of higher professional education based on the theory of lean manufacturing, the methodology of using lean manufacturing principles for increasing the quality of educational services, synthesis of a four-level model of higher professional education services.
Highlights
The relevance of the article is related to the fact that the increase in service quality of higher professional education is a vital factor of social economic development in postindustrial conditions
The hypothesis of this article is the assumption that the increase in service quality of higher professional education can be achieved with the help of lean manufacturing theory in the performance of postindustrial universities
Experts suggest using a four level model of educational products of universities for increasing the level of objectivity and diagnosing the service quality of higher professional education: the first level of the model describes the main purpose of a product – a systematic assimilation of knowledge, skills and organizational culture; on the second level of the model being discussed we describe some results of acquired education and upbringing; the third level describes “reinforcement” of the product; the forth level of the educational product model characterizes its ecological and strategic meaning, including its impact on demographic, social, cultural processes in society and economics [[18], p.298-312]
Summary
The object of the article is the process of service delivery in higher professional education in postindustrial universities.The subject of the article is the increasing service quality of higher professional education by lean manufacturing theory.
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