Abstract
This article deals with both theoretical and practical application of Extensible Messaging and Presence Protocol instead of different solution described detailed in the article. It uses periodically HTTP method POST to gain information about a state, which a client stands in. During this process a new connection is created and closed, what enormously makes network traffic mote intensive. Instead of this we used XMPP, this technology eliminates disadvantages of synchronous HTTP connection by its adapting for real time connection. It uses stable connection, what does not need to create it any time any information needs to be sent. It decreased amount of transported data through a network and a time, in which is a client informed about an event due to a fact, that the new solution works in real time.
Highlights
Telecommunications and informatics are branches of science, which belong to the most evolving parts
Classic HTTP is used in original Vtiger system
Due to disadvantages of present solution we proposed new one
Summary
Telecommunications and informatics are branches of science, which belong to the most evolving parts. Users require multipurpose systems which will save their work and time One of these systems is Customer relationship management (CRM), [1]. The user of the system uses his computer as a thinclient to log into to web application, which is connected to a server, where all the information is stored. Classic HTTP is used in original Vtiger system This way is not very suitable, because HTTP protocol is request-response type of protocol, belonging to the application layer using TCP. Server has to wait 5 seconds to client’s request, to let client know, that somebody is calling. Server hands the request by looking into the database and checking the records In this case, HTTP response is sent and the client let user know who is calling. Transferred to the web client from Vtiger through Openfire by XMPP
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
