Improvement of Business Processes – A Research Study in Wood-processing Companies of Slovakia

Abstract

Abstract A strong competition on the wood and furniture market forces enterprises to pay attention not only to quality of products but also to quality and performance of internal business processes. Business process is an object of the process approach to management based on investigating and analysing from the view of business activities and activities carried out by managing staff. The paper deals with issue of the improvement of internal processes in production companies, which is the last part in a life cycle of a process management. The attention is paid to initial conditions and methods for process improvement. The aim of the paper is to summarize theoretical knowledge in the area of improvement of business processes and to analyse how this issue is solved in wood-processing companies of Slovakia. A quantitative research through questionnaires was carried out to achieve the goal. The results of the research showed that process management is implemented mostly in large companies with mass and batch production.