Abstract
This article presents in detail the six-sigma methodology which is characterized by 5 stages: define the problem or defect, measure and collect data, analyze data, improve and control (DMAIC), this in order to reduce waste rates or excess in the products of the producing company of Cúcuta, Norte de Santander. In the ceramic sector there are different tools for quality control, where for the company, decision-making is based according to production criteria, therefore, it is a task that is usually complicated as to which methodology can be more effective. Therefore, through the use of statistical tools, the objective is to determine, calculate, analyze and improve the production process in its performance.
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